- Sep 30, 2007
- 6,929
- 399
- 34
Here is some of my chat logs with various companys more to come xD
http://i33.tinypic.com/bi71jc.jpg[24 September 2009 17:58] -- Automatically generated message:
A support specialist will be with you shortly.
[24 September 2009 17:58] -- Automatically generated message:
You are now chatting with support specialist POLA BOIENA SAI K.
[24 September 2009 17:59] -- Shamila Waseem says:
hey
[24 September 2009 17:59] -- POLA BOIENA SAI K says:
Welcome to HP Total Care for Laptop's . My name is Polaboiena sai k and I will be your chat assistant for today. Please give me a few moments to review your issue description details.
NOTE: For security reasons, PLEASE DO NOT send credit card information via chat.
[24 September 2009 17:59] -- POLA BOIENA SAI K says:
Hello Shamila, how are you doing?
[24 September 2009 17:59] -- Shamila Waseem says:
hey there my laptop
[24 September 2009 17:59] -- Shamila Waseem says:
was owrking fine
[24 September 2009 17:59] -- Shamila Waseem says:
3 dys ago
[24 September 2009 17:59] -- Shamila Waseem says:
and now i get no display on my laptop
[24 September 2009 17:59] -- Shamila Waseem says:
lights comeon but no display
[24 September 2009 18:00] -- POLA BOIENA SAI K says:
I understand your concern and assure you my best efforts to assist you.
[24 September 2009 18:00] -- Shamila Waseem says:
okay
[24 September 2009 18:00] -- Shamila Waseem says:
http://h10025.www1.hp.com/ewfrf/wc/document?lc=en&dlc=en&cc=us&docname=c01480071
[24 September 2009 18:00] -- POLA BOIENA SAI K says:
Let me know if you have done any hardware or software changes.
[24 September 2009 18:00] -- Shamila Waseem says:
i saw this and it looks like same problem
[24 September 2009 18:00] -- Shamila Waseem says:
nothing changed
[24 September 2009 18:01] -- POLA BOIENA SAI K says:
May I have the serial and the product number of the notebook please.
[24 September 2009 18:02] -- Shamila Waseem says:
Product Number:GF796EA#ABU
[24 September 2009 18:03] -- Shamila Waseem says:
Serial Number:CNF709136M
[24 September 2009 18:03] -- POLA BOIENA SAI K says:
Could you please provide me with the serial number please.
[24 September 2009 18:03] -- POLA BOIENA SAI K says:
Thank you.
[24 September 2009 18:03] -- POLA BOIENA SAI K says:
Please give me a moment.
[24 September 2009 18:05] -- POLA BOIENA SAI K says:
Thank you for your time.
[24 September 2009 18:05] -- POLA BOIENA SAI K says:
Shamila, let me know where are you from.
[24 September 2009 18:06] -- Shamila Waseem says:
United Kingdom
[24 September 2009 18:07] -- POLA BOIENA SAI K says:
Shamila, this is purely US dedicated support and we cannot take the notebook in for service, so I request you to contact the UK support.
[24 September 2009 18:07] -- Shamila Waseem says:
oh sorry
[24 September 2009 18:07] -- Shamila Waseem says:
i didnt know
[24 September 2009 18:07] -- Shamila Waseem says:
can u please give me a link
[24 September 2009 18:07] -- Shamila Waseem says:
i said united kingdom
[24 September 2009 18:07] -- Shamila Waseem says:
at the start
[24 September 2009 18:08] -- POLA BOIENA SAI K says:
Please do not feel sorry that.
[24 September 2009 18:08] -- POLA BOIENA SAI K says:
I will provide with the contact of UK.
[24 September 2009 18:08] -- POLA BOIENA SAI K says:
Please give me a minute.
[24 September 2009 18:10] -- POLA BOIENA SAI K says:
Here is the complete contact information.
[24 September 2009 18:10] -- POLA BOIENA SAI K says:
General .....0845 270 4000
Sales ......0845 270 4222
Warranty .......0870 842 2339
Customer Support Web site ......www.hp.com/country/uk/eng
ALL Contract and HP Care Pack Services
(including SupportPack and Carepaq).....0870 842 2330
HP Care Pack Services
Web site ..... http://h41111.www4.hp.com/hps/
carepack/uk/en/index.html
[24 September 2009 18:11] -- POLA BOIENA SAI K says:
http://welcome.hp.com/country/uk/en/contact/phone_assist.html
[24 September 2009 18:11] -- Shamila Waseem says:
thank you
[24 September 2009 18:11] -- POLA BOIENA SAI K says:
You are welcome.
[24 September 2009 18:11] -- POLA BOIENA SAI K says:
Is there anything else that I can assist you with today, so that I can bring a smile on your face?
[24 September 2009 18:12] -- Shamila Waseem says:
give me a free laptop hehe
[24 September 2009 18:12] -- Shamila Waseem says:
[24 September 2009 18:13] -- POLA BOIENA SAI K says:
I wish I could give you one.
[24 September 2009 18:13] -- POLA BOIENA SAI K says:
This is the session ID of our interaction today: 2517131.
[24 September 2009 18:13] -- POLA BOIENA SAI K says:
It was pleasure assisting you, Shamila.
[24 September 2009 18:13] -- POLA BOIENA SAI K says:
Have a great day ahead.
[24 September 2009 18:13] -- Shamila Waseem says:
thank cu