KrazyFire
Founder
- Joined
- Sep 30, 2007
- Messages
- 6,927
- Reaction score
- 399
Jeremy: Hi, my name is Jeremy. How may I help you?
ME: hey
ME: this is for BFBC2
ME: my game
ME: doesnt ask me for the cd key
ME: for this reason
ME: i get cd key errors
ME: when trying to play the game
ME: when i install the game im not asked for a key
ME: ive spent
ME: last 2 days
ME: with support
ME: REF Number: 100812-028512 and 100811-016313
ME: and 2day i found out
ME: the problem
ME: cause same thing happens when i use my friend cd
ME: doesnt ask me for cd key
ME: when it asks
ME: him on pc
ME: :/
Jeremy: Please wait while I look into it
ME: ok
ME: 5 mins
ME: i be back
ME: toilet
ME: :/
] Jeremy: Bye and take care!!
Jeremy: I am sorry for the last message ?
Jeremy: .*
ME: hey
ME: im back
Jeremy: What is the exact error message are you getting ?
ME: Cd Key is deactiavted
ME: when im not asked for cd key
ME: i can install
ME: game perfectly
ME: but i cant play
ME: if u want to check
ME: i was talking to a senior
ME: from email
ME: he sent me
ME: message
ME: 20 mins later
ME: after i was told
ME: i replied
ME: within 10 mins
ME: and after
ME: 24 hours
ME: no reply
ME: :/
ME:
Customer
08/12/2010 12:12 PM
Game in UK and my new key was given by EA i have cd key box and reciept here but i cant give game back cause i dont have DVD i lost it :/
Response (Danny K.)
08/12/2010 12:01 PM
Greetings,
Thank you for contacting Electronic Arts.
Where specifically did you purchase the game from?
Danny K
EA Online Support
ME: and till now
ME: no reply
ME: incident
ME: 100812-028512
Jeremy: I am sorry for the inconvenience caused to you
Jeremy: I can see the incident is already escalated to our higher level of support
ME: yes
ME: but i dont get any reply
Jeremy: I would request you to please be patient
Jeremy: I hope you will get the response very shortly
ME: ok :/
ME: i think because
ME: it was a madden chat
ME: after replying
ME: the senior
ME: wasnt notified
ME: about my question
Jeremy: I can understand but I can assure you that you will get the response
Jeremy: Your issue is being reviewed by our seniors
ME: ok
ME: also
ME: i tried
ME: to use my $20
ME: off on medal of honor
ME: but its doesnt work
ME: Andy: EA Store $20 off Coupon - ********* [11:21:52 AM]
Andy: You can use it while making purchase from store [11:22:08 AM]
ME: i use this code
ME: says it invalid
ME: i tried
ME: other games
ME: same result
Jeremy: If you wish I can get you a new code
ME: yes but is it becaue
ME: im in the UK?
Jeremy: This might be the issue
ME: can u check pls thx
Jeremy: I will put the not on your incident and the escalation process will get the faster
ME: ok
ME: can u check if the code wrks
ME: in UK
ME: if not can i have for UK :/
Jeremy: Yes I have confirmed from my seniors the code that you have will not work in UK
Jeremy: I apologize
Jeremy: If you wish I can provide you the % discount code
ME: ok
Jeremy: Please wait
ME: ok
Jeremy: EA Store EA Store 25% Off - **************
Jeremy: I hope it shoud work
Jeremy: should *
Jeremy: Is there anything further I may assist you with today ?
ME: f you have a promotional code, enter it here:
Apply
Invalid promo code
ME: hheh
ME: doesnt work
Jeremy: Please use the discount coupon in EA store :********************
ME:IMAGE!
Jeremy: Are you not able to play the game because the disk have been lost ?
ME: i have dvd now
Jeremy: Are you still not being able to play the game ?
ME: yup
ME: doenst ask
ME: me for DVD
ME: when i used cd key
ME: 3 months
Jeremy: Could you please tell me the exact error message that you are getting ?
: ago
ME: it asked me a cd key
ME: when installing
ME: when i install now
ME: doesnt ask me
ME: it install
ME: but im not asked cd key
ME: when i open BFBC2
Jeremy: Well you need to enter the CD-key wihile playing the game in multi player mode
ME: i have cd key
ME: but when im installing
ME: doesnt ask me
ME: i can show u
ME: if u do the screen
ME: sharing thing
Jeremy: Please don't get worried as you just need to enter the CD-key in multi player mode
ME: i have cd key
ME: but im not asked for it
ME: when i open game
Jeremy: And here is your CD-key : **********************
ME: says cd key deactived
Jeremy: You will be asked to enter the CD-key in multi player mode
ME: but im not
ME:http://i37.tinypic.com/ddoydt.jpg
ME: my error is this
ME: when i try play game
ME: but im not asked
ME: a cd key
ME: so how does iot know
Jeremy: Please try to play the game in multi player enter the CD-key that I have provided to you
ME: cd key is actiavted
ME: look image
ME: i cant even open game
ME: but im not even
ME: asked for key
ME: in the installation
ME: okay
ME: i found pictur
ME: http://i37.tinypic.com/nb1wrm.png
ME: i dont get this window
ME: when tryoing to install game
ME: it just install game
ME: without asking me
ME: are u here?
Jeremy: Ys
Jeremy: Yes
Jeremy: Please provide you email address
ME: MY EMAIL COMES HERE
Jeremy: Let me try the last step
Jeremy: I mean the option *
ME: ok
Jeremy: Please try to play the game online
ME: i cannot
ME: i am given
ME: cd key deactivation
ME: but there is no cd key
ME: !
ME: when i install
ME: if u screen
ME: share i can give u a demo
ME: of what i mean
: -.-
Jeremy is requesting to view the desktop on this computer. If accepted, the agent will be able to view, but not control, this computer.
Initializing and connecting screen-sharing session...
The screen-sharing session has started.
ME: okay
ME: this happens
ME: but
ME: this should happen
ME: im not asked for cd key
ME: when installing
ME: :S
ME: you see im not asked
ME: for cd key
ME: i can also
ME: show u
ME: my voucher
ME: doesnt work also
Jeremy: I am sorry in this case I would need to escalate the matter to my higher level of support and they will look into it further
Jeremy: There is nothing I can assist you with today ?
Jeremy: .*
ME: also my vouvher
ME: voucher
ME: look
ME: same
ME: see
Jeremy: Yes
Jeremy: I would need to esclate the matter for further assistance
ME: ok
ME: also the voucher?
Jeremy: It was pleasure to assist you.
Jeremy: Thank you for participating in our online Chat program.
Jeremy: Bye and take care!
Jeremy has disconnected.
The screen-sharing session has ended.
ME: hey
ME: this is for BFBC2
ME: my game
ME: doesnt ask me for the cd key
ME: for this reason
ME: i get cd key errors
ME: when trying to play the game
ME: when i install the game im not asked for a key
ME: ive spent
ME: last 2 days
ME: with support
ME: REF Number: 100812-028512 and 100811-016313
ME: and 2day i found out
ME: the problem
ME: cause same thing happens when i use my friend cd
ME: doesnt ask me for cd key
ME: when it asks
ME: him on pc
ME: :/
Jeremy: Please wait while I look into it
ME: ok
ME: 5 mins
ME: i be back
ME: toilet
ME: :/
] Jeremy: Bye and take care!!
Jeremy: I am sorry for the last message ?
Jeremy: .*
ME: hey
ME: im back
Jeremy: What is the exact error message are you getting ?
ME: Cd Key is deactiavted
ME: when im not asked for cd key
ME: i can install
ME: game perfectly
ME: but i cant play
ME: if u want to check
ME: i was talking to a senior
ME: from email
ME: he sent me
ME: message
ME: 20 mins later
ME: after i was told
ME: i replied
ME: within 10 mins
ME: and after
ME: 24 hours
ME: no reply
ME: :/
ME:
Customer
08/12/2010 12:12 PM
Game in UK and my new key was given by EA i have cd key box and reciept here but i cant give game back cause i dont have DVD i lost it :/
Response (Danny K.)
08/12/2010 12:01 PM
Greetings,
Thank you for contacting Electronic Arts.
Where specifically did you purchase the game from?
Danny K
EA Online Support
ME: and till now
ME: no reply
ME: incident
ME: 100812-028512
Jeremy: I am sorry for the inconvenience caused to you
Jeremy: I can see the incident is already escalated to our higher level of support
ME: yes
ME: but i dont get any reply
Jeremy: I would request you to please be patient
Jeremy: I hope you will get the response very shortly
ME: ok :/
ME: i think because
ME: it was a madden chat
ME: after replying
ME: the senior
ME: wasnt notified
ME: about my question
Jeremy: I can understand but I can assure you that you will get the response
Jeremy: Your issue is being reviewed by our seniors
ME: ok
ME: also
ME: i tried
ME: to use my $20
ME: off on medal of honor
ME: but its doesnt work
ME: Andy: EA Store $20 off Coupon - ********* [11:21:52 AM]
Andy: You can use it while making purchase from store [11:22:08 AM]
ME: i use this code
ME: says it invalid
ME: i tried
ME: other games
ME: same result
Jeremy: If you wish I can get you a new code
ME: yes but is it becaue
ME: im in the UK?
Jeremy: This might be the issue
ME: can u check pls thx
Jeremy: I will put the not on your incident and the escalation process will get the faster
ME: ok
ME: can u check if the code wrks
ME: in UK
ME: if not can i have for UK :/
Jeremy: Yes I have confirmed from my seniors the code that you have will not work in UK
Jeremy: I apologize
Jeremy: If you wish I can provide you the % discount code
ME: ok
Jeremy: Please wait
ME: ok
Jeremy: EA Store EA Store 25% Off - **************
Jeremy: I hope it shoud work
Jeremy: should *
Jeremy: Is there anything further I may assist you with today ?
ME: f you have a promotional code, enter it here:
Apply
Invalid promo code
ME: hheh
ME: doesnt work
Jeremy: Please use the discount coupon in EA store :********************
ME:IMAGE!
Jeremy: Are you not able to play the game because the disk have been lost ?
ME: i have dvd now
Jeremy: Are you still not being able to play the game ?
ME: yup
ME: doenst ask
ME: me for DVD
ME: when i used cd key
ME: 3 months
Jeremy: Could you please tell me the exact error message that you are getting ?
: ago
ME: it asked me a cd key
ME: when installing
ME: when i install now
ME: doesnt ask me
ME: it install
ME: but im not asked cd key
ME: when i open BFBC2
Jeremy: Well you need to enter the CD-key wihile playing the game in multi player mode
ME: i have cd key
ME: but when im installing
ME: doesnt ask me
ME: i can show u
ME: if u do the screen
ME: sharing thing
Jeremy: Please don't get worried as you just need to enter the CD-key in multi player mode
ME: i have cd key
ME: but im not asked for it
ME: when i open game
Jeremy: And here is your CD-key : **********************
ME: says cd key deactived
Jeremy: You will be asked to enter the CD-key in multi player mode
ME: but im not
ME:http://i37.tinypic.com/ddoydt.jpg
ME: my error is this
ME: when i try play game
ME: but im not asked
ME: a cd key
ME: so how does iot know
Jeremy: Please try to play the game in multi player enter the CD-key that I have provided to you
ME: cd key is actiavted
ME: look image
ME: i cant even open game
ME: but im not even
ME: asked for key
ME: in the installation
ME: okay
ME: i found pictur
ME: http://i37.tinypic.com/nb1wrm.png
ME: i dont get this window
ME: when tryoing to install game
ME: it just install game
ME: without asking me
ME: are u here?
Jeremy: Ys
Jeremy: Yes
Jeremy: Please provide you email address
ME: MY EMAIL COMES HERE
Jeremy: Let me try the last step
Jeremy: I mean the option *
ME: ok
Jeremy: Please try to play the game online
ME: i cannot
ME: i am given
ME: cd key deactivation
ME: but there is no cd key
ME: !
ME: when i install
ME: if u screen
ME: share i can give u a demo
ME: of what i mean
: -.-
ME: okay
ME: this happens
ME: but
ME: this should happen
ME: im not asked for cd key
ME: when installing
ME: :S
ME: you see im not asked
ME: for cd key
ME: i can also
ME: show u
ME: my voucher
ME: doesnt work also
Jeremy: I am sorry in this case I would need to escalate the matter to my higher level of support and they will look into it further
Jeremy: There is nothing I can assist you with today ?
Jeremy: .*
ME: also my vouvher
ME: voucher
ME: look
ME: same
ME: see
Jeremy: Yes
Jeremy: I would need to esclate the matter for further assistance
ME: ok
ME: also the voucher?
Jeremy: It was pleasure to assist you.
Jeremy: Thank you for participating in our online Chat program.
Jeremy: Bye and take care!
Jeremy has disconnected.
The screen-sharing session has ended.
